This policy explains how Remotablix LLC bills for its managed remote access service and how refunds work if you cancel. It applies to business customers in the United States.
Last updated: 20 September 2026 ยท Contact: [email protected]
Monthly billing
The service is billed as a monthly service fee. Invoices are issued on the first business day of each month and cover the month ahead. The fee reflects the plan your organization has selected and is adjusted when your team size changes. Onboarding, access design and the initial configuration are included within the engagement and are not billed as a separate project.
Cancellation
The engagement runs month to month. You may cancel with thirty days' written notice, sent to [email protected] or to your coordinator. Notice given on any business day begins the following day. Once notice is received we confirm it in writing and confirm the final invoice date, so there is no ambiguity about when billing stops.
Pro-rata refund window
If you cancel within fourteen days of a monthly invoice being issued, you are entitled to a pro-rata refund of the unused portion of that month's fee. The refund covers the remaining days of the month following the effective date of cancellation, calculated on a daily basis. After the fourteen day window, the current month's fee is not refunded, but no further monthly fees are charged once cancellation takes effect.
| Situation | Refund |
|---|---|
| Cancellation within 14 days of invoice, service unused beyond that point | Pro-rata refund of the remaining days |
| Cancellation after 14 days but before month end | No refund of the current month; billing stops at cancellation |
| Service ended by us for a material breach by you | No refund of the current month |
| Service ended by us without cause | Pro-rata refund of the remaining days |
How to request a refund
Send a written request to [email protected] that includes your company name, the invoice reference and the reason for the request. A coordinator acknowledges the request within one business day. We review it against this policy and confirm the outcome in writing. Approved refunds are returned to the original payment method within ten business days of approval.
What is not refundable
- Fees for months already used in full.
- Amounts paid for a period in which the service was available to your organization as agreed.
- Any tax or bank charge that we are unable to recover.
Disputed invoices
If you believe an invoice is incorrect, tell us before the payment due date and we will hold collection of the disputed amount while we investigate. We will explain our finding in writing and, where you are right, issue a corrected invoice or a refund.
Statutory rights
Nothing in this policy limits any right you may have under applicable law that cannot be excluded. Where a statutory right gives you more than this policy provides, that right prevails.
Questions
For anything to do with billing or refunds, contact [email protected] or call the coordinator desk on +1 (312) 555-0182. Written correspondence may be sent to Remotablix LLC, 200 W Madison St, Suite 2100, Chicago, IL 60606, United States.
See also our terms of service and pricing pages.