These terms of service govern the managed remote access services provided by Remotablix LLC ("Remotablix", "we", "us") to business customers in the United States. By engaging our service, your organization agrees to these terms.

Last updated: 20 September 2026 · Contact: [email protected]

1. Scope of service

Remotablix provides a managed service through which our engineers plan, configure and operate secure remote access for your organization. The specific scope, user groups, resources and response windows for your engagement are set out in a written scope note and any accompanying service description agreed between us. These terms apply to the extent they do not conflict with that written scope.

2. Service levels

Our standard response is within one business day for enquiries and change requests, and same-business-day attention for assisted support during your business hours. Response windows describe when we begin work, not when a request is completed. Where a specific matter requires longer, we will tell you and agree an approach. Service levels do not apply to delays caused by matters outside our reasonable control.

3. Customer responsibilities

• Provide accurate information about your organization, its roles and its systems.
• Nominate contacts who may request changes and approve access decisions.
• Use the service only for lawful business purposes.
• Tell us promptly when a person joins, changes role or leaves.
• Maintain your own obligations to your own customers, regulators and insurers.

4. Fees and payment

The service is billed as a monthly fee set out in your scope note or order. Invoices are issued monthly in advance and are payable within fifteen days. Fees are exclusive of applicable taxes. Late amounts may accrue interest at the lesser of one percent per month or the maximum permitted by law. We may adjust fees with at least thirty days' written notice.

5. Term and termination

The engagement runs month to month unless a different term is agreed. Either party may terminate with thirty days' written notice. We may suspend or terminate immediately for non-payment, unlawful use or a material breach that is not remedied within ten days of notice. On termination we close access arrangements and return or retain records in line with our documentation.

6. Confidentiality

Each party will protect the other's confidential information with reasonable care and use it only to perform the engagement. Confidentiality obligations survive termination.

7. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits or lost data, arising from the service. Our total aggregate liability for any claim relating to the service will not exceed the fees paid by your organization to Remotablix in the twelve months preceding the event giving rise to the claim. Nothing in these terms limits liability that cannot lawfully be limited.

8. Indemnity

Your organization will indemnify Remotablix against third-party claims arising from your use of the service in breach of these terms or of applicable law.

9. Governing law and dispute resolution

These terms are governed by the laws of the State of Illinois, without regard to conflict of law rules. Any dispute arising from or relating to the service will be resolved by binding arbitration in Chicago, Illinois, administered under the rules of the American Arbitration Association, rather than in court. By agreeing to these terms, each party waives any right to have disputes decided by a jury and the right to participate in a class action or representative proceeding. Each party may seek relief in a small claims court for qualifying disputes, and either party may seek injunctive relief in court to protect its intellectual property.

10. Intellectual property

Remotablix retains ownership of its methods, documentation and know-how. Your organization retains ownership of its data. Nothing in these terms transfers ownership of either party's property.

11. Changes

We may update these terms, with notice of material changes. Changes apply to the ongoing engagement from the date stated in the notice.

12. Contact

Legal notices may be sent to [email protected] or to Remotablix LLC, 200 W Madison St, Suite 2100, Chicago, IL 60606, United States.

See also our privacy policy, refund policy and disclaimer.